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Get more from Beacon
Once Beacon is up and running, there's always more it can do. Maybe you're launching a new appeal, taking memberships online, planning an event or need reports your trustees can actually use.
Our support hours give you expert help to configure it properly the first time, and the training to make sure your team feels confident using it.
Buy a block of hours, use them across the year and we'll keep track of what's left.
How it works
Step 1: Choose your hours
Pick a block of 2, 5 or 10 hours and pay securely online.
Step 2: Tell us what you need
Book a session and let us know what you'd like to set up or learn.
Step 3: We build and train
We configure it with you, show your team how it works and log the time used. Your hours last 12 months.
Choose your support hours
Hours are used in 15-minute increments, with a 30-minute minimum per session.
Frequently asked questions
How do the hours work?
You buy a block of hours upfront and use them over 12 months, in 15-minute increments with a 30-minute minimum per session. We'll keep you updated on what's left.
Can training be for more than one person?
Yes. Bring as many colleagues as you like. It's the session time that counts, not the number of people.
Do we sign anything?
You'll agree to our Support Terms at checkout, which cover how we work and how we protect your data.
Will you need access to our Beacon account?
For configuration work, yes. We'll ask you to set up a user for us with the right permissions, and you can remove it at any time.
What if I don't use all my hours?
Unused hours expire 12 months after purchase, so we'll let you know if you've got time left.
Can I get a refund?
Yes, you can get a full refund within 14 days of purchase if you haven't used any hours.
Can I get an invoice for our finance team?
Yes. You'll receive a full invoice by email once your payment is confirmed.
What if I need more hours?
Just buy another block at any time.
